Last Updated February 25, 2021.
Our Commitment to Privacy
At Vector Catalyst, we respect your privacy and the confidentiality of your personal information. We are committed to keeping the personal information you share with us, whether over the Internet, on the telephone or through our branches and offices, confidential. The use of such information will only be for the purpose for which it was collected.
Your Acceptance of these Terms
We collect two general types of information, “Personally Identifiable Information” and “Non-Personally Identifiable Information.” We collect this information generally to improve our website and your experience.
Personally Identifiable Information
Personally Identifiable Information (personal information) refers to any information that identifies a person as an individual. You do not have to provide personal information to use the website, but we may ask that you do so when we are providing opportunities to you through the website. The information we ask for will depend on what opportunity we are providing but may include your name, postal address, telephone number, and e-mail address.
Your Internet Protocol (IP) address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP). The Government of Canada considers your IP address to be personal information. This number is logged automatically in our server log files whenever you visit the website, along with the time of your visit and the pages that you visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites.
Non-Personally Identifiable Information
Non-personally identifiable information does not personally identify you. We may collect non-personally identification information about you whenever you interact with our website. This information allows us to better serve you with more tailored information and facilitate your ongoing use of our website.
Non-personally identifiable identification information may include computer settings, screen resolution, OS version, Internet browser, most-recently visited URL, cookies, pixel tags, web beacons, technical information about your means of connection to our website, and other similar information. It may also include demographic data, such as your location.
Vector Catalyst also uses “cookies”, a standard technology that installs information on a visitor’s computer to permit our website to recognise future visits by that computer.
Cookies enhance the convenience and use of the website. For example, Vector Catalyst uses the information provided through cookies to recognise you as a previous user of the site, offer customised web pages for your use, track your activity on our website to respond to your needs, and otherwise facilitate your website experience. The cookie is not used to retrieve any information from your computer that you have not already provided. You may choose to disable the “cookies” option on your browser; however, doing so may affect your use of our website and your ability to access certain parts of our website as some parts of the website may not function properly.
Why We Ask for Your Personal Information
We ask you for information to establish and serve you as our client. The information we ask for depends on the products or services you request.
With your consent, we may use certain information to provide you with information about Vector Catalyst and its products and services. This consent is optional and you can decide to withdraw it at any time.
How We Collect Your Personal Information
We obtain most of our information about you directly from you. Either before or when we collect personal information about you, we will explain how we intend to use it. We will limit the personal information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your personal information for any other purpose.
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our website, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our website. With your consent, we may obtain personal information about you from third parties. You may, however, visit our website anonymously.
With the exception of your IP address, which the Government of Canada considers to be personal information, we will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personal information, except that it may prevent you from engaging in certain website related activities.
How We Use Your Personal Information
We may collect and use your personal information for the following purposes:
- To identify you;
- To process payments;
- To provide products and/or services that you order;
- To send you with information you agreed to receive about topics we think will be of interest to you;
- To send periodic emails;
- We may use the email address you provide to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, unsubscribe instructions are provided at the bottom of each email.
- To verify previously given information when necessary;
- To provide you with quality customer service and support;
- To protect the interests of Leah Albrecht and Vector Catalyst, such as the collection of a debt owed; and
- To meet legal and regulatory requirements.
How We Protect Your Personal Information
We use reasonable organizational, technical and administrative measures to protect your personal information under our control. We adopt appropriate data collection, storage and processing practices, security measures and tools, such as firewalls to help protect against unauthorized access, loss, theft, misuse and alteration of the information under our control.
Vector Catalyst uses third party providers of information technology and data processing services that may store and/or process your personal information outside of Canada.
Privacy on the Internet
If you have reason to believe that your interaction with us is no longer secure, you must immediately notify us of the problem by contacting us at the contact address given below. If you choose to notify us by physical mail this will delay the time it takes for us to respond to the problem.
Disclosing Personal Information
We do not sell, trade, or rent your personal information to others. Your personal information will only be used for stated purposes to assist us in providing you with the best possible service.
Vector Catalyst may also provide your personal information to third party service providers to help us operate our business and the website or administer activities on our behalf, such as data analysis, order fulfillment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing and other similar services. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
To comply with legal process, to respond to requests from governmental and/or public authorities of Canada, to enforce our terms and conditions, to protect our operations or those of our affiliates, to protect your and our rights, privacy, safety or property, and to enable us to pursue available remedies or limit the damages that we may sustain.
Third Party Websites
Advertising or other content on our website may link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties.
We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.
Use of the Website by Children
The website is not directed to individuals under the age of thirteen (13). Vector Catalyst does not knowingly collect any personal information from children under the age of 13. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will apply our best efforts to promptly remove such information from our records.
Keeping Your Information Accurate
If you wish to change or update your personal information, you may request to do so at any time. Having accurate information about you enables us to give you the best possible service. You can help by keeping us informed of any changes such as if you move, change your email or telephone numbers.
Leah Albrecht & Vector Catalyst